BETTER Service Excellence
B.E.T.T.E.R. is Villa’s Service Excellence Code of Conduct, communicating our shared standards of working for our patients, while working with each other. Our mutual ideals ignite positive employee engagement through team work & recognition, resulting in an increase in positive clinical outcomes through communication and respect.
Be Welcoming to All
People feel welcome when we make eye contact and smile, when we introduce ourselves by name, and state our purpose.
Establish a Relationship
People thrive when they feel cared for and connected. We go the extra mile to build relationships with our People, which makes everyone Better.
Trust & Respect
Positive Experiences are built on Trust. Respect comes many forms. We respect people’s opinions, we respect people’s privacy, and we respect people’s dignity.
Teamwork
Support a Culture where “Not-My-Job” is not acceptable, and “I can’t” becomes “I will…”. Support your People in a way the breeds positive experiences.
Engage & Communicate
Engaging with others involves giving our undivided attention to the person we are with. Communicating involves listening, understanding and stating our clear intentions.
Recognize
We recognize each other. We recognize all accomplishments, small and large. We Thank each other.