Frequently Asked Questions (FAQ)
About Villa Healthcare
A: Villa Healthcare is a leading provider of skilled nursing, rehabilitation, and long-term care services. With facilities in Ohio and Northern and Southern Michigan, we are committed to helping residents live with dignity and purpose in supportive, healing environments.
A: We provide a full spectrum of care, including:
- Short-term rehabilitation
- Long-term skilled nursing
- Post-acute care
- Memory care (at select locations)
- Palliative and hospice support
Admissions & Services
A: Admissions can be initiated by hospitals, physicians, or family members. Our admissions team will guide you through the process, including insurance verification and care planning.
A: We recommend bringing comfortable clothing, personal toiletries, and familiar items like photos or blankets to make your room feel like home. Our team will provide a full checklist during the admissions process.
A: Yes, all Villa Centers are certified to accept Medicare and Medicaid, as well as many private insurance plans.
A: Absolutely! We encourage in-person or virtual tours. Contact your preferred Villa Center to schedule a visit.
Care & Staff
A: Our interdisciplinary care teams include registered nurses, licensed practical nurses, certified nursing assistants, therapists, social workers, and physicians. Each resident receives a personalized care plan.
A: Staffing levels vary by center and care needs, but we strive to maintain optimal ratios to ensure attentive, quality care.
A: Therapy frequency depends on your care plan. Many residents receive physical, occupational, or speech therapy 5–7 days per week.
Daily Life & Amenities
A: Our rooms are designed for comfort and healing. Many centers, including Imperial and Regency, have recently renovated rooms with modern furnishings, natural light, and cozy touches.
A: Our dietary teams prepare nutritious, delicious meals tailored to individual dietary needs. Residents enjoy meals in communal dining areas or in-room, based on preference.
A: We offer daily recreational activities, wellness programs, religious services, and special events to keep residents engaged and connected.
Family & Visitors
A: Yes! We welcome visitors! Visiting hours and policies may vary by location and health guidelines. Please contact your center for current protocols.
A: Families are encouraged to participate in care planning meetings, therapy updates, and social events. Our staff maintains open communication with loved ones.
Contact & Support
A: Visit our Locations Page to find contact information for each center.
A: Each center has a financial coordinator who can assist with insurance questions, billing, and payment options.
A: We take all feedback seriously. Please speak with the center’s administrator or use our Contact Form to share your concerns.