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FAQ

Q. What is Villa Video Visits?
A. Villa Video Visits provides residents with the opportunity to stay connected to their families, friends and loved ones during this difficult time. We understand that a picture is worth a thousand words, so we want to make it possible for our residents to both see and speak with those who are not able to visit them in the center at this time.

Q. When does Villa Family Contact start?
A. Scheduling will begin Friday, April 3 with video visits starting Monday, April 6.

Q. Do I need to download a program or application from Calendly or Zoom?
A. No, it can all be done online. Go to VillaHC.com and click the Villa Video Visits banner. You will be directed to the link for each Villa Center. Click the link for your center and follow the prompts to select the date and time for your Video Visit. You will also be prompted to provide the name of the resident with whom you would like to visit. Upon completion of the process, you will receive an email confirming your visit that will provide the connection information.

Q. Do I or the resident I want to see need a smart phone to participate in this program?
A. No, each center has an iPad that will be used for these visits. Staff will bring the iPad to the resident’s room in advance of the schedule visit time and connect the resident to the video conference. If you are looking to participate in the video visit, you need a device with a camera, such as a smart phone, tablet or laptop. It does not matter if the device is an Apple product, Android, or other.

Q. What if I don’t have a home internet connection?
A. Xfinity WiFi will be free for everyone during COVID-19. WiFi hotspots across the country will be available to anyone who needs them for free, including non-Xfinity internet subscribers. For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi. Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots, and then launch a browser.

Q. Do I have to schedule my visit through Video Visits if the resident already has a device that I can use to speak with them (e.g. Face Time or other video chat applications)?
A. Not at all! If you already have a method of communicating with a resident in place, please continue to use this method.

Q. How long are the visits?
A. When you book your visit, you will schedule for a one-hour time slot. The video conference application has a maximum limit of 40 minutes, so once the connection is established, you will have 40 minutes to visit with the resident via video chat. After 40 minutes, the application will close. The gap in time between visits allows for a full visit in the event of connection or technical difficulties at the outset of the video visit, as well as cleaning and transportation of the device to the next resident for his or her visit.

Q. We have a lot of friends and family who want to visit with the same resident. How many sessions can we schedule in the same day?
A. Each resident will be limited to one video visit per day. Luckily, the application does allow for multiple users to connect to the same video visit. If multiple family members, friends or loved ones wish to share the same video visit, a copy of the invite can be sent to them electronically (if an email address is provided at the time of booking) or the calendar invite can be shared with them. Whether you all choose the visit with the resident together or to divide the 40 minutes among a group is up to you!

Q. What if I am unable to make the scheduled times available?
A. If you are unable to make any of the scheduled times, consider asking another family member or friend to participate in a video visit with the resident. If no one else can take this time, there is an option to cancel your visit and to reschedule.

Created Date: April 3, 2020
Updated Date: