Victories

Villa Victories

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reported high quality care from their Therapists

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reported high quality care from their Nurses

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felt they were treated with dignity & respect

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were pleased with the Villa environment

2016 Guest Satisfaction Scores

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smiles exchanged

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high fives given

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hands held

Read these personal messages from Villa guests who were so moved by the exceptional care they received, they just had to let us know!

"I have been at the Villa at Rose City for approximately 6 weeks. I am here recovering from a gallbladder surgery and weakness. My experience with Villa has been wonderful and pleasing. I am confident that my time at Villa has given me the ability to become stronger and safely return home. Everyone here treated me with respect and helped me so much. I would like to personally thank those who have helped me recover, and made this unexpected journey a more positive one, specifically: The Therapy Team. I loved the bonding time with each member and they were so encouraging. Everyone here listened to what I had to say and my needs. I really enjoyed my walks outside to give me fresh air and it gave me a little push to get home. I would surely recommend this facility to anyone that is in need of assistance or rehabilitation. I enjoyed all the visits from housekeeping to laundry, and even maintenance. Everyone was a joy to be around. Thank you Villa!"

Dorothy

"My name is Eddie and on Dec. 28th my life took a drastic turn. I had a stroke that paralyzed my left side. I was terrified that I would never walk or use my left side ever again, but thanks to the wonderful staff, who always did extra and the incredible therapist at The Villa. I'm walking on my own with a cane and moving my left arm more and more every day! I'm so grateful for the wonderful people at "The Villa at City Center"

Eddie

"After about three years of injections and therapy, I still struggled. But after my surgery and just a few weeks of therapy at the Villa, I’ve seen an 80% improvement in my mobility. This is a wonderful program to help the elderly. When my husband needed help, I was there for him. Now that I need help, Kate and Penny my Villa therapists are here for me. I really feel taken care of here."

Shirley

"My life has been filled with many diverse experiences, and one of the most rewarding ones occurred at The Villa at City Center. Your great team helped me so much during my time of sickness. Paula, who was so instrumental in maintaining my physical and spiritual well-being, helped me believe in miracles during one of the lowest points in my life. And Miselle directed so much love and compassion toward me that I felt compelled to recover.
I would be remiss if I didn’t mention the excellent nursing staff, who always made sure I got the proper medication, and the physical therapy staff, aides, and housekeeping staff, as well. Many thanks to you all; because of you, I can walk and do more for myself today. I feel so alive! Thank you, Villa!"

Charlene W.

The Villa at City Center, Warren, MI

"I was referred to Park Villa by a neighbor of mine who had previously stayed there. My experience here has been outstanding! The staff is very caring and kind. The staff from all of the departments exceeded all of my expectations, and the food was absolutely delicious. I am a very satisfied patient, and I would recommend Park Villa to all of my loved ones. Thank you, Park Villa"

Ruby S.

Park Villa Nursing and Rehabilitation Center, Palos Heights, IL

"To the entire staff at The Villa at Windsor Park, thank you for taking such good care of my mother Virginia. She was at Windsor Park for more than 2 years and never once complained about the care you provided. Your love and concern for my mother was always obvious. I would recommend Windsor Park to all family and friends. May God bless you always."

C. Meadows

The Villa at Windsor Park, Chicago, IL

Common words guests use to describe Villa:

Compassionate

Exceeding
expectations

A true gem

Laughter

Strength

Friendship

Home

Family

Confidence